This intensive course is designed to fast-track your ITIL Expert certification. Through a mix of self-paced study and instructor-led training, you will use time to your advantage and work toward the highest level of internationally recognized certification available in the ITIL domain.
You will learn the principles and core concepts of the service lifecycle approach to IT service management (ITSM) at the management level. You will focus on the management and control elements of the service lifecycle and the processes associated with all Lifecycle modules, including service strategy (SS), service design (SD), service transition (ST), service operation (SO), and continual service improvement (CSI). Once you've completed the five Lifecycle sessions and a passing score on each exam, you will begin the Managing Across the Lifecycle course.
You will receive a unique blend of self-paced e-Learning and high-intensity, fast-paced instructor-led virtual classroom training: 11 days in the virtual classroom (5 days + 3 days + 3 days) + 50 hours of self-paced e-Learning.
This course is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practices.
What You'll Learn
Present, position, and articulate the value of IT in support of the business
Service lifecycle at the core of ITIL
Develop and deliver IT strategy aligned to business requirements
Manage and control service delivery and processes within the phases of the Service Lifecycle
Design, lead, manage, and support CSI programs
Lead service management programs and apply ITIL best practices to suit your organization's business situation and goals
Challenges, critical success factors, and risks involved in implementing and improving service management
How technology enables the service lifecycle and how other complimentary guidance aligns with ITIL
Who Needs to Attend
IT managers, process owners, ITSM implementation teams, consultants, stakeholders, and anyone else involved in the ITSM project
Prerequisites
ITIL® Foundation
Follow-On Courses
There are no follow-ons for this course.
Course Outline
Pre-course conference call four weeks prior to the first (physical or virtual) classroom session
Before attending classroom sessions, you must complete the respective e-Learning modules
Two classroom sessions (one of five days, one of three days) each with one month between the two sessions:
Practical application, analyzing, and synthesizing information
First classroom session covers SS, SD, and CSI
Second session covers ST and SO
After the classroom sessions, you will complete the e-Learning modules with a specific focus on exam preparation. Once you feel you are ready to take the exam, you may schedule and take each exam at a time and date that is convenient to you. They should be completed before the next classroom session starts.
Managing Across the Lifecycle is the last component of the course. This block is comprised of 12 hours of e-Learning and three days in the classroom.