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Home » ITIL » ITIL® Capability Expert Program

ITIL® Capability Expert Program

This intensive course is designed for you to fast-track your ITIL Expert certification. Delivered by an ITIL Expert certified instructor, this course prepares you to pass all the ITIL Capability and the Managing Across the Lifecycle certification exams. You will achieve a better understanding of the service lifecycle and the processes associated with all the Capability modules, including planning, protection, and optimization (PPO), service offerings and agreements (SOA), operational support and analysis (OSA), and release, control, and validation (RCV). You can take the exams for these courses at a time convenient to you, between the virtual classroom sessions.

You will receive a unique blend of self-paced e-Learning and high-intensity, fast-paced, instructor-led virtual classroom delivery through 13 virtual classroom days (5 days + 5 days + 3 days) + 50 hours of e-Learning. To help you learn the core disciplines of the ITIL best practices, this course is designed using an engaging, scenario-based approach.
What You'll Learn

    Concepts of service management as a practice
    Service lifecycle at the core of ITIL
    General concepts, definitions, key principles, and models of ITIL
    Service management processes and functions that contribute to the service lifecycle
    Objectives, scope, concepts, activities, key performance indicators (KPIs), roles, and challenges for all the ITIL processes
    How technology enables the service lifecycle and how other complimentary guidance aligns with ITIL
    Implementation considerations
    Activities, methods, and functions used in each of the Lifecycle processes
    Application of the processes, activities, and functions to achieve operational excellence
    How to measure performance
    Technology and implementation requirements
    Challenges, critical success factors, and risks involved in implementing and improving service management

Who Needs to Attend

IT professionals, IT managers, or consultants looking to use the breadth of the ITIL framework and develop a proper understanding of the key functions and processes of ITIL
Prerequisites

    ITIL® Foundation

Follow-On Courses

There are no follow-ons for this course.
Course Outline

    Pre-course conference call takes place four weeks prior to the first virtual classroom session
    Before attending the virtual classroom sessions, you must complete the respective e-Learning modules
    Two virtual classroom sessions of five days each with one month between the two sessions:
        Practical application, analyzing, and synthesizing information
        First virtual classroom session covers SOA and PPO
        Second virtual classroom session covers RCV and OSA
    After the virtual classroom sessions, you will complete the e-Learning modules with a specific focus on exam preparation. Once you feel ready to take on the exam, you may schedule and take each exam at a time and date that is convenient to you. They should be completed before the next virtual classroom session starts.
    Managing Across the Lifecycle is the last component of the course. This block is comprised of 12 hours of e-Learning and three days in a virtual classroom.
Label: ITIL
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